Customer Care : FAQ >
Some common questions about our products are answered here
Limited Warranty Statements


Region: North America

Applicable products:

Dual mode lantern (model: OF86), rechargeable Retro LED lantern (model: OF195)



Camelion warrants that this product (the “Product”) will be free from defects in material and workmanship for a period of one (1) years from the date of purchase (the “Warranty Period”). For defects reported during the Warranty Period, Camelion will, at its discretion, and subject to Camelion’s product support analysis, either repair or replace defective Product. Replacement parts and products will be new or serviceably used, comparable in function and performance to the original part and warranted for the remainder of the original Warranty Period. CAMELION’S LIABILITY HEREUNDER IS EXPRESSLY LIMITED TO REPLACEMENT OR REPAIR OF THE PRODUCT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAMELION SHALL NOT BE LIABLE TO ANY PURCHASER OF THE PRODUCT OR ANY THIRD PARTY FOR ANY SPECIAL, INDIRECT, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST PROFITS, PROPERTY DAMAGE OR PERSONAL INJURY RELATED IN ANY WAY TO THE PRODUCT HOWSOEVER CAUSED, EVEN IF CAMELION HAD KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES. THE WARRANTIES SET FORTH HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND THOSE ARISING FROM COURSE OF DEALING, USAGE OR TRADE PRACTICE. IN THE EVENT THAT ANY APPLICABLE LAWS IMPOSE WARRANTIES, CONDITIONS OR OBLIGATIONS THAT CANNOT BE EXCLUDED OR MODIFIED, THIS PARAGRAPH SHALL APPLY TO THE GREATEST EXTENT ALLOWED BY SUCH LAWS. This Limited Warranty is made solely for the benefit of the original purchaser of the Product from Camelion or its approved reseller or distributor and is not assignable or transferable. To make a warranty claim, the purchaser must: (1) request and obtain a return merchandise authorization (“RMA”) number and return location information (the “Return Location”) from Camelion Support by emailing or by calling 1-833-990-2624; and (2) send the Product, including RMA number and receipt to the Return Location provided. DO NOT SEND IN PRODUCT WITHOUT FIRST OBTAINING AN RMA FROM CAMELION SUPPORT. THE ORIGINAL PURCHASER IS RESPONSIBLE (AND MUST PREPAY) ALL PACKAGING AND TRANSPORTATION COSTS TO SHIP PRODUCTS FOR WARRANTY SERVICE. NOTWITHSTANDING THE ABOVE, THIS LIMITED WARRANTY IS VOID AND DOES NOT APPLY TO PRODUCTS THAT: (a) were misused, mishandled, subjected to abuse or careless handling, accident, improperly stored, or operated under conditions of extreme voltage, temperature, shock, or vibration beyond Camelion’s recommendations for safe and effective use; (b) improperly installed, operated or maintained; (c) are/were modified without the express written consent of Camelion; (d) have been disassembled, altered or repaired by anyone other than Camelion; (e) had defects which were reported after the Warranty Period. THIS LIMITED WARRANTY DOES NOT COVER: (1) normal wear and tear; (2) cosmetic damage that does not affect functionality; or (3) Products where the Camelion serial and/or lot number is missing, altered, or defaced.





Camelion garantit que ce produit (‘produit’) est libre de défauts matériels et de construction pour une période une années (1) à compter de la date d’achat (la ‘période de garantie’). Pour tout défaut signalé pendant la période de garantie, Camelion remplacera ou réparera le produit défectueux, sous réserve d’une vérification par le support produit de Camelion et sans obligation. Les pièces et produits de rechange seront neufs ou reconditionnés, comparables en fonctions et performances au produit d’origine et garantis pour le restant de la période de garantie. LA RESPONSABILITé DE CAMELION EST PAR LA PRéSENTE EXPRESSéMENT LIMITé à UN REMPLACEMENT OU UNE RéPARATION DU PRODUIT. DANS LES LIMITES PERMISES PAR LA LOI, CAMELION N’EST PAS RESPONSABLE ENVERS L’ACHETEUR DU PRODUIT OU ENVERS UN TIERS POUR TOUT DOMMAGE SPéCIAL, INDIRECT, CONSéCUTIF OU EXEMPLAIRE COMPRENANT MAIS SANS êTRE LIMITé à DES BéNéFICES PERDUS, DES DOMMAGES MATéRIELS OU DES BLESSURES CORPORELLES, LIéS DE QUELQUE FA?ON QUE CE SOIT AU PRODUIT, OU CAUSéS DE QUELQUE FA?ON QUE CE SOIT PAR LE PRODUIT, MêME SI CAMELION AVAIT CONNAISSANCE DE LA POSSIBILITé DE TELS DOMMAGES. LES GARANTIES DéCRITES ICI REMPLACENT TOUTE AUTRE GARANTIE EXPRESSE, IMPLICITE, STATUTAIRE OU AUTRE, COMPRENANT SANS LIMITATION LES GARANTIES IMPLICITES DE VALEUR COMMERCIALE ET D’ADAPTATION à UNE FIN PARTICULIèRE, ET CELLES DéCOULANT D’ACTIVITéS COMMERCIALES, DE NéGOCIATION OU D’UTILISATION. DANS LE CAS OU UNE LOI EN VIGUEUR IMPOSERAIT DES GARANTIES, CONDITIONS OU OBLIGATIONS NE POUVANT êTRE EXCLUES OU MODIFIéES, CE PARAGRAPHE S’APPLIQUERA DANS LA LIMITE PERMISE PAR CES LOIS. Cette garantie limitée ne s’applique qu’à l’acheteur d’origine du produit si tant est que Camelion ou un de ses distributeurs ou revendeurs agrée ait procédé directement à la vente et n’est ni transférable ni cessible. Pour faire valoir la garantie, l’acheteur doit : (1) exiger et obtenir un numéro d’autorisation de retour de marchandise (RMA) et une indication du lieu de retour de marchandise, par le support Camelion joignable sous ou en appelant le 1-833-990-2624; et (2) envoyer le produit avec le numéro RMA avec le bon d’achat au lieu de retour de la marchandise. N’ENVOYEZ PAS LE PRODUIT SANS D’ABORD AVOIR OBTENU LE RMA DE LA PART DU SUPPORT DE CAMELION. L’ACHETEUR D’ORIGINE EST RESPONSABLE (ET DOIT PAYER) TOUT CO?T D’EMBALLAGE ET DE TRANSPORT POUR AVOIR ACCèS AU SERVICE DE GARANTIE. NONOBSTANT LES INDICATIONS CI-DESSUS, CETTE GARANTIE LIMITéE EST NULLE ET NE S’APPLIQUE PAS AUX PRODUITS : (a) qui ont été soumis à une utilisation abusive ou négligente, ont été mal manipulés, mal entreposés ou stockés, impliqués dans un accident, utilisés à une tension trop élevée, une température trop élevée, soumis à des chocs, des vibrations sortant du cadre des recommandations de Camelion pour une utilisation s?re et efficace ; (b) installés, montés, utilisés ou entretenus de fa?on incorrecte ; (c) on étés ou sont modifiés sans l’autorisation écrite de Camelion ; (d) ont été démontés, désassemblés, modifiés ou réparés par tout autre que Camelion ; (e) ont des défauts qui ont étés signalés après la période de garantie. CETTE GARANTIE LIMITé NE COUVRE PAS : (1) une usure habituelle ; (2) des dommages superficiels n’affectant pas le bon fonctionnement du produit ; ou (3) des produits Camelion dont le numéro de série ou de lot est manquant, a été modifié ou rendu illisible.

Glossary & Common Terms

0 Voltage Jump Start

Discharged batteries normally have some residual voltage. Others have no voltage at all. Many chargers on the market today cannot recharge these dead batteries once they reach the 0 voltage state. Using Camelion’s technology, the charger can charge these dead batteries and bringing them back to life.

6 - Level Protection

To ensure the safety of its products Camelion employs the most advanced microprocessor technology and incorporate it into every single one of our Battery chargers. These include 6 of the following key features: -dv cut off, Timer Control, Over-temperature Protection, Reverse Polarity Protection, Over-current Control, Defective and Non-rechargeable battery detection, Short-circuit Protection.


A common battery size indicator.


A common battery size indicator.


Chemical used in batteries, primarily in the anode


A chemical compound of two or more metals


A measure of electric current


The positive (+) terminal of a battery. The anode typically contains a deficit of electrons when connected to the cathode an electric current forms.

Battery Leakage

Batteries will sometimes corrode and leak electrolytic fluid. This may occur when batteries are unused for a long time or are used in the wrong devices. In such cases the battery should be discarded.


The total number of ampere/hours or watt/hours that can be withdrawn from a fully-charged cell or battery under specific conditions.


The negative terminal of a battery, which contains a large quantity of electrons. Together with the anode, this is a basic building block of a battery. During discharge, the positive electrode of the cell is the cathode. During charging in a rechargeable battery, the negative electrode is the cathode.


An electronic device that recharges the rechargeable. Many manufacturers produce chargers for their rechargeable batteries.

Charging Current

The current used to charge up a rechargeable battery.

Charging Cycle

The complete process of charging up a rechargeable battery. When a rechargeable battery's capacity has been depleted, it should be inserted into a charger for a certain period of time. The charger provides a charging current that restores the capacity in the battery so it can be used again. This process is called the charging cycle. Some rechargeable batteries can support up to 1000 charges or charging cycles.

Charging Time

The period of time it takes for the charger to charge up a rechargeable battery.


The chemical composition or arrangement of a material or substance.

-DV Control

This is a precise term that tracks the rates of change of battery voltage (dv/dt). This allows optimal charging by eliminating the overcharging and compromise of traditional fixed charge timers. The battery stops charging when the battery is fully-charged and enters float-charging mode.

Discharge Curve

A measure of the decrease in capacity charted against time during the discharge of a battery.

Electric Current

A flow of electrons between an anode and a cathode.

Electric Device

A device such as digital cameras, MP3 players etc… that uses electric energy to operate.


A negatively charged component of an atom.

Fast Charge

The ability of a charger to charge a rechargeable battery in a few hours or less.

High Drain Device

Devices that requires a high discharge current, such as a digital with camera flash or toy racing car

Independent Charging Channels

Each charging channels is independent from one another, allowing simultaneous charging of different capacity, type, and length of batteries.

Lead Acid

A type of chemical used in batteries.

Low Current Leakage

If the battery charger is not connected to a power input and the batteries are left in the charger, the batteries will discharge. To minimize the loss of battery charge, the charger will discharge the batteries using the lowest possible current.

Low Drain Device

A device that requires a low discharge current, such as a wrist watch, lamp or remote control.


Milli ampere/hours, a measure of flowing current within an hour

Mains Voltage

The household voltage, typically 110-120 or 220-240 V AC

Memory Effect

A phenomenon in which a cell or battery operated in successive cycles to the same, but less than full, depth of discharge temporarily loses the rest of its capacity at normal voltage levels.


A metal used in many older batteries, considered toxic and environmentally harmful.

Nickel Cadmium

A common chemical compound used in rechargeable batteries, considered toxic and environmentally harmful.

Nickel Metal Hydride (Ni-MH)

A common chemical compound used in rechargeable batteries

Operating Voltage

The actual voltage of a battery while it is being used (discharged)

Over-current Protection

The adapter ensures the charging current is within the specifications of the power regulation circuits within the equipment, preventing equipment damage or safety hazards.

Over-temperature Protection

If the internal case temperature rises to an unusually high level then the system will shut down. When the temperature has settled to a safe level the full charge current will be available. The cut-off temperature depends on the model e.g. 57C for the Camelion Easy to Use F60 charger

Recharge Cycles

The number of times a battery can be recharged

Rechargeable Battery

A battery that can be recharged by using a charger, Typically batteries can be recharged 500-1000 times under normal conditions.

Reverse Polarity Protection

Prevents damage to the charger if the battery is connected in reverse. The charger automatically detects if battery is inserted improperly i.e. positive is put against the negative plate and vice versa.


The loss of capacity within the battery due to the chemical reactions of the materials inside the battery during periods of storing.

Shelf Life

The lifespan of a battery under specified conditions. At the end of which, the battery still retain the ability to perform to a certain extent.

Short-Circuit Protection

Prevents damage to the charger if the dc output is short-circuited.

Single Use Battery

Also known as Primary Battery, a type of battery that cannot be recharged and must be disposed of once the charge of the battery is completely drained.

Special Disposal

All batteries should be disposed of and recycled properly. Heavy lead-based batteries have toxic materials and should be disposed of in accordance with appropriate environmental regulations.

Storage Life

The maximum length of time a battery can be stored without losing most of its capacity.

Time-out Control

The timer function of battery charger that will switch off the charging current after a specified period of time

Trickle Charge Current

A small current that continue to charge the batteries when the batteries are already fully charged to maintain full capacity.

Voltage Jump Start?

The function of reviving a 0 volt rechargeable battery


A measure of electric power, typically expressed in watts or kilowatts.

Zinc Alkaline Battery

Uses zinc as the cathode, a potassium hydroxide electrolyte and manganese dioxide as the anode. Camelion Plus and Ultra Alkaline Batteries are zinc alkaline batteries.

Zinc Carbon Battery

Uses zinc as the cathode, a zinc chloride electrolyte and manganese dioxide as the anode. Camelion Super Heavy Duty Batteries are zinc-carbon batteries.



Some common questions about our products are answered here.



Note: Underlined words can be referenced in the Glossary.

The terms rechargeable, secondary, alkaline, single use are confusing. What is the difference between these terms?


What is the difference between an LR6 and ZR6 battery? What are the advantages?

  • Developed by Camelion, the ZR6 battery type is a special version of the regular LR6 alkaline battery. There are multiple battery types in use today (See Table). LR6 cells use Zinc and Manganese Dioxide as the negative and positive electrodes respectively. The electrolyte is generally an alkali metal hydroxide such as potassium hydroxide solution. The ZR6 version uses a specially formulated patented compound to deliver longer and higher energy than standard LR6 batteries.
    Table: International battery designations (with International Electrotechnical Commission (IEC) IEC-60086 standard designation).Table: International battery designations (with International Electrotechnical Commission (IEC) IEC-60086 standard designation).

Country Designation IEC Designations IEC Designations Typical Dimensions*

U.S/Germany/France Carbon Zinc Alkaline 
AA/E91/AM3 R6 LR6 50.5 x 14.5 
AAA/E92/AM4 R03 LR03 44.5 x 10.5 
C/E93/AM2 R14 LR14 50.0 x 26.2 
D/E95/AM1 R20 LR20 61.5 x 34.2 
9 volt 6F22 6LR61/6LF22 48.5x26.2 x 15.2

* Length x Diameter in mm


What is the difference between Camelion Digi Alkaline and Plus Alkaline batteries?
An Digi Alkaline battery’scapacity is around 5-10% higher than a Plus Alkaline battery’scapacity.

Can alkalines be re-charged?
Although some alkalines can be recharged. charging primary batteries is uneconomical and can be a serious safety risk. It is better to purchase rechargeable batteries if one wants to re-use batteries.

Do Alkaline-manganese batteries last longer than zinc carbon batteries?
Yes, often at least twice as long. For continuous discharge applications (such as cassette players, digital cameras) use alkaline-manganese batteries. For discontinuous discharge devices (remote controls, transistor radios, flashlights) zinc carbon may be preferable.

What is the CE standard? How important are such standards?
CE is a European certification standard used to show certain products have passed specific safety inspections. The CE mark on a product indicates that it has met necessary European Union Directives prior to it entering the EU. Such directives include:
Liability for Defective Products
Liability for Defective Products
General Products Safety Directive
All relevant Camelion products bear the CE mark. Other similar standards and certifications are UL in the United States and RoHS and WEEE in Europe.
Can alkaline batteries be safely stored? What is the optimal storage method?
Cylindrical batteries have a storage life (68-78°F/ 20-25°C at 35-65% humidity) of 3-5 years (carbon zinc) and 5-7 years (alkaline). Batteries should be stored and cared for according to product packaging specifications.


Note: Underlined words can be referenced in the Glossary.

Concerning charging times, I purchased a set of batteries for my charger and although charging times are included on the packaging and in the manual, none include my separately purchased batteries. What is the proper charging time?
For charging time information one may consult the Camelion charger charging table. Some model chargers may not be listed. In this case please contact Camelion or your nearest distributor directly.

Concerning overcharging and ideal charging times, I have purchased a BC-0618 Standard Camelion Charger blister pack came with NiMH 2500mAh (NHAA2500). Charging-time for batteries with the capacity of 1500mAh to 2200mAh has been printed (ranging from 9 hours to 14 hours) on the pack but there is no time specified for this particular battery (i.e. NHAA2500) supplied with the pack. What is the ideal time for charging my batteries (i.e. NHAA2500) using my BC-0618 Standard Camelion Charger? Can you please provide me some information in this regard so that I can charge my batteries (NHAA2500) without the risk of overcharging?
The charger BC-0618 is an economic charger with lower charging current, it is not designed with the auto cut-off system. For charging the Ni-MH AA2500 battery, it will take about 12-12.5 hours to have it fully charged. It will be OK to charge it 1 or 2 hours longer, but no longer.

What is over-charging? How risky is it for the health of the batteries?

Over charging means keep charging the battery for long time even the battery has been fully charged. It will make the battery hot and will reduce the cycle life of the battery.

The red light on my new battery charger NEVER went off or changed color, even after 30 hours recharging. Is this correct?
Some Camelion chargers do not have auto-cut off protection. For example, the BC-0688S charger is a standard economical charger with 6 individual channels. As the charging current is not big (160mA for AA and 80mA for AAA), there is no auto cut-off system designed in it. The LED light will stay on when charging and will not turn to green. For 1-4pcs of AA1600 battery, it will take about 12 hours to be fully charged. However, since it is a slow charger with a low charging current, there will be no issues from over-charging, and your battery will not be damaged.

Regarding the charger model BC-0688S the charging time table shows 9 hours to charge an NH-AAA600 battery and the charger packaging says 6 hours. What is the correct charging time?
There are 2 versions of this charger. The BC-0688S has a 9 hour charging time and the BC-088T version has a 6 Hour charging time. The products use a 120mA and 80mA charging current with the T and S versions respectively. This is why the charging times differ.

Can I use rechargeable NIMH batteries immediately after charging even if they are still warm?
In general you can use the warm battery immediately after charging. However, it is best to wait for a while for it to cool down. If it is very hot, it may damage your appliance.

My Camelion battery charger manual advises me to remove the batteries when the red light switches off. Is it OK to leave them in for a few more more hours or days?
When the red light goes off, it means the charger has stopped charging, in this case, there will no damage to the battery or charger if the battery remains inside the charger. But if the power to the charger (from the wall socket or computer for example) is removed the charger micro-processor may restart again. This may lead to battery overheating and damage as the battery is already fully charged.
If the charger is disconnected from the power source and the battery left inside there should be no damage.

If I do not have a charging table is there an easy way to find the charging time for my charger and specified battery?
There is a simple way to account for the charging times.
First, check the charger label to get the charging (output) current (120mA for 2AA cells). Then
Charging Time (hours) = Cell Capacity X 1.2 / Output Current
For example, for the BC-8201 Charger and NHAA2300mAh rechargeable battery
Charging Time (hours) = 2300mAh X 1.2 / 120mA = 23 (hours)

For AA2600=2600 X 1.2 / 120 = 26 hours
AA2500=2500 X 1.2 / 120 = 25 hours
AA2300= 23 hrs
AA2200= 22 hrs
AA2000= 20 hrs
AA1800= 18hrs
AA1600= 16hrs
and so on.

Are Camelion batteries pre-charged before packing and is there no need to charge them right from opening the packaging?
Camelion naked cells are generally pre-charged at about 30% of the rated capacity (e.g. for Ni-MHAA2600 this about 780mAh). Our Ni-Cd and NiMH technologies have a self-discharge rate of about 30% a month. This means that the cells lose some of their charge if they are in storage. Since there are different time lags from our factories to your retail outlet this means that the actual retained charge is less than 30% but depends on delivery time. Therefore, it is always a good idea to charge up the first time you open the package.
The first time one charges batteries you should use the charging times referred to in the packaging (best) or in the charging table on the web site (alternative). For example for the BC-0610 charger and NC-AA800 rechargeable batteries the manual indicates about 8 hours for the AA800 and the charging table time of 7 hours. Please note charging times often vary depending upon the temperature, product age and other conditions. To be conservative I would be conservative one should charge for 8 hours. Consistent and frequent overcharging, however, should be avoided, as the heat can damage Ni-MH batteries. in special chargers, particularly microprocessor controlled chargers such as the Camelion F60 and Super 15 charger, this is controlled by an ?ˉintelligent?ˉ CPU microprocessor.

The light does not turn on when I insert the batteries in the charger. Is this normal?
If the light does not go on at all it may indicate the battery was not inserted correctly or the unit or battery is defective. 

Should I use Camelion batteries only in Camelion chargers?
Regarding other brand chargers, we do not represent the performance of other chargers, but we strongly recommend using Camelion batteries in Camelion chargers.

What is the actual capacity of my NH-2600 rechargeable battery?
Regarding the capacity of the NH-AA2600BP2, the typical capacity is 2600mAh , the minimum capacity is 2400mAh . In standard Ni-MH cell production processes there is actually a capacity range. As long as the battery is performing within this range we consider the performance up to standard. This practice is consistent with other battery brands in the industry. 

What is cycle life? Your advertising and packaging mentions up to 1000 cycles? What does this mean?
A cycle is a complete discharging of a fully charged battery. Regarding the 1000 cycle life claim the IEC standard is about 500 cycles minimum. Our product performance is in excess of the IEC. Note that the number of charging cycles depends on the charging and discharging currents. Under IEC charging currents (as in the attachment) the batteries can certainly be charged up to 1000 times. However, if you increase the charging and discharging currents the number of cycles will decrease. Note that each charging/discharging cycle takes about a day, so 1000 cycles is actually over 2 years of non-stop use, well within most consumer requirements After many charge and discharge cycles the active material in the cell loses performance. In particular, the cell's negative pole powderizes, and the electrolyte dries up. ( Overcharging and partial charging are not major factors since NiMH has no memory effect ) For these reasons we do not guarantee 1000 cycles. Camelion marketing guidelines stipulate the charging cycles are up to 1000 cycles.

Privacy Statement